Your Mission
- Achieve the level 1 and level 2 support for the Cebi subsidiaries;
- Follow-up and dispatch tickets on the service desk tool Remedy;
- Provide Microsoft Windows Active Directory basic support;
- Provide Microsoft file and print servers basic support;
- Achieve the installation and management of endpoint devices (PCs, printers, thin, clients…) with our deployment tool;
- Provide the email support for the end-users;
- Provide support for mobile device management;
- Create and maintain documentation and reporting.
Your Profile
- Bachelor’s Degree in Computer Sciences;
- Minimum 2 years professional experience as an IT Service Desk Officer;
- ITIL v4 Foundation Certification;
- Microsoft and VMware environments;
- Knowledge of Lotus Domino/Notes email environment is an asset;
- Knowledge of an endpoint deployment tool is an asset;
- Good understanding of TCP/IP, networking and security;
- Enthusiastic team player in a cross disciplinary environment;
- Excellent interpersonal and communication skills, both oral and written;
- Organized and stress resistant, you have proven aptitude to shorten assess issues and to deliver clear and structured troubleshooting solutions;
- You are motivated to learn new skills;
- Fluency in English is essential, working knowledge in French.
