IT Service Desk Engineer (m/f)

Permanent contract
Luxembourg - Headquarters

Cebi is a leading developer and manufacturer of components for automotive applications, household appliances, ventilation, electric vehicles and other industrial applications, employing more than 3000 people in 13 countries. Among its customers are the most prestigious automotive and household appliance manufacturers.

Aside from validating the products in its owns laboratories, the company has set up 7 R&D centers and employs around 260 R&D experts, who are continuously dedicated to innovation and product enhancements.

Cebi International S.A., the mother company of the group based in the same premises as Cebi Luxembourg S.A., is looking for an IT Service Desk engineer for its Corporate IT department.

Your Mission

  • Achieve the level 1 and level 2 support for the Cebi subsidiaries;
  • Follow-up and dispatch tickets on the service desk tool Remedy;
  • Provide Microsoft Windows Active Directory basic support;
  • Provide Microsoft file and print servers basic support;
  • Achieve the installation and management of endpoint devices (PCs, printers, thin, clients…) with our deployment tool;
  • Provide the email support for the end-users;
  • Provide support for mobile device management;
  • Create and maintain documentation and reporting.

Your Profile

  • Bachelor’s Degree in Computer Sciences;
  • Minimum 2 years professional experience as an IT Service Desk Officer;
  • ITIL v4 Foundation Certification;
  • Microsoft and VMware environments;
  • Knowledge of Lotus Domino/Notes email environment is an asset;
  • Knowledge of an endpoint deployment tool is an asset;
  • Good understanding of TCP/IP, networking and security;
  • Enthusiastic team player in a cross disciplinary environment;
  • Excellent interpersonal and communication skills, both oral and written;
  • Organized and stress resistant, you have proven aptitude to shorten assess issues and to deliver clear and structured troubleshooting solutions;
  • You are motivated to learn new skills;
  • Fluency in English is essential, working knowledge in French.